These terms describe the general conditions for using this website, requesting information, and communicating with Jo Malone about candles, diffusers, gift sets, and related home fragrance services. Content on this site is provided for product discovery, gifting consultation, and general commercial communication. It does not guarantee availability, lead time, or acceptance of any custom request until our team confirms the details in writing.
You agree to use the website for lawful purposes and to provide accurate information when submitting a request. Product names, fragrance descriptions, images, and service explanations are intended to help you understand the Jo Malone offer. Actual recommendations may vary according to stock, delivery address, timing, and the nature of the gifting brief.
Submitting a form does not create a purchase agreement. Our team may contact you to clarify recipient count, desired fragrance family, message card needs, packaging preference, delivery window, or other details. Any quotation, proposal, or program arrangement becomes effective only when accepted through the agreed channel.
Text, layout, imagery, brand names, and visual presentation on this website are protected by applicable intellectual property rules. You may not copy, reproduce, or repurpose site materials for competing commercial use without permission.