This policy explains how information submitted through the website may be used when you contact Jo Malone about home fragrance, gifting services, consultations, or product questions. We collect only the details needed to understand and respond to your request, such as name, email, phone number, message content, preferred fragrance topic, recipient context, quantity range, and timing.
Your information may be used to reply to an inquiry, prepare a fragrance recommendation, coordinate a gifting brief, improve service quality, or maintain a record of previous communications. We do not ask for unnecessary sensitive information in the standard contact form. If a request includes personal details about recipients, please share only what is useful for selecting an appropriate gift.
Information is handled with reasonable care and is not presented publicly through the website. Access is limited to team members or service providers who need it to respond, process communications, or support website operation. We may retain records for administrative, service, or legal reasons where appropriate.
You may contact us to update or remove information associated with a previous inquiry where applicable. You may also choose not to submit optional details, though limited information can make it harder to prepare a precise Jo Malone recommendation.